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Urban Ice Jewelry provides a 28 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail and we will immediately issue a return address. The following terms apply:

  • Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
  • Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
  • The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage, etc.) do not qualify and may be discarded.
  • There will be a 15% restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error.
  • Shipping charges will not be refunded unless products are defective or there is a shipping error.
  • If the boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
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